Retail success relies on flawless operations

There was a (relatively) brief moment when the retail industry really thought in-store would dwindle and eventually be seen as archaic. Like the wired house-phone or the CD player. The demise of some companies in favour of their online alternatives (i.e. Blockbuster vs Netflix) didn’t really help quell any fears of an ‘online-takeover’, particularly as retailers increasingly had to come …